Troubleshooting

1. Confirm wifi password is accurate and re-enter. Please do not copy and paste it from another location, as your phone will often add a space at the end making it incorrect.
2. Confirm your device is connected to a 2 or 2.4G network, at the controller will not work properly is pairing is done when device is connected to 5G (this is common amongst all smart home devices). If you have both 2.4G and 5G and they share the same password and/or network name (SSID), you will need to create passwords for each so that the controller can distinguish between the two and only connect to the 2.4G.
3. Reboot your wifi router.
4. Re-start the pairing process using “Manual mode”. You will follow the prompts on your device and select “Manual Mode” after entering your wifi password.
5. Hard reset the controller. NOTE. A hard reset will wipe all custom patterns, schedules and port numbers on your device and return it to the initial factory mode. to perform a hard reset:
   1. Unplug the unit
   2. Push and hold the “+” and “-“ buttons on the controller for 2-3 seconds
   3. Plug unit back in WHILE CONTINUING to hold the “+” and “-“ buttons.
   4. Release the buttons on the controller. You should see a red light flash on the controller.
   5. Restart pairing process following the prompts on your device

1. Always force close app after using (swipe up half way on your device and then swipe up again on the tab for the app you want to close). This is a best practise similar to turning your computer off at night.
2. Update firmware on the app. Go to the gear icon in top right corner. If it has a red circle on it then it has an update available. scroll to the bottom on the screen and select the firmware. Allow update. Please note that you must be connected to wifi to perform an update (similar to when updating your iPhone).
3. Soft reset. Unplug the unit from power source and let sit for 1 minute. Plug back in. Open app and following pairing process if prompted.
4. Check you wifi signal when standing near your controller and in your driveway. If you home wifi router is weak or has connectivity issues to your phone, it is simply that the router in your home lacks strength. You will need to add a wifi extender to your home to boost the single strength.

Solution 1

1. Confirm wifi password is accurate and re-enter. Please do not copy and paste it from another location, as your phone will often add a space at the end making it incorrect.
2. Confirm your device is connected to a 2 or 2.4G network, at the controller will not work properly is pairing is done when device is connected to 5G (this is common amongst all smart home devices). If you have both 2.4G and 5G and they share the same password and/or network name (SSID), you will need to create passwords for each so that the controller can distinguish between the two and only connect to the 2.4G.
3. Soft reset. Unplug the unit from power source and let sit for 1 minute. Plug back in. Open app and following pairing process if prompted.
4. Reboot your wifi router.

Solution 2

1. If password above is confirmed to be correct and for a 2.4Ghz band, update firmware if available. Go to the gear icon in top right corner. If it has a red circle on it then it has an update available. scroll to the bottom on the screen and select the firmware. Allow update. Please note that you must be connected to wifi to perform an update (similar to when updating your iPhone).
2. Hard reset the controller. NOTE. A hard reset will wipe all custom patterns, schedules and port numbers on your device and return it to the initial factory mode. to perform a hard reset:
   1. Unplug the unit
   2. Push and hold the “+” and “-“ buttons on the controller for 2-3 seconds
   3. Plug unit back in WHILE CONTINUING to hold the “+” and “-“ buttons.
   4. Release the buttons on the controller. You should see a red light flash on the controller.
   5. Restart pairing process following the prompts on your device
3. Check you wifi signal when standing near your controller and in your driveway. If you home wifi router is weak or has connectivity issues to your phone, it is simply that the router in your home lacks strength. You will need to add a wifi extender to your home to boost the single strength.

Failure to sync data is usually caused a bad internet connection

1. Log out of the app, close app completely and log back in.
   1. When finished using app, force close the app (swipe up on your screen and then swipe up to close the tab for the app)
2. Update firmware on the app. Go to the gear icon in top right corner. If it has a red circle on it then it has an update available. scroll to the bottom on the screen and select the firmware. Allow update. Please note that you must be connected to wifi to perform an update (similar to when updating your iPhone).
3. Soft reset. Unplug the unit from power source and let sit for 1 minute. Plug back in. Open app and following pairing process if prompted.
4. Reboot your wifi router.
5. Can swap this with step 6 based on your preference. Check you wifi signal when standing near your controller and in your driveway. If you home wifi router is weak or has connectivity issues to your phone, it is simply that the router in your home lacks strength. You will need to add a wifi extender to your home to boost the single strength.
6. Hard reset the controller. NOTE. A hard reset will wipe all custom patterns, schedules and port numbers on your device and return it to the initial factory mode. to perform a hard reset:
   1. Unplug the unit
   2. Push and hold the “+” and “-“ buttons on the controller for 2-3 seconds
   3. Plug unit back in WHILE CONTINUING to hold the “+” and “-“ buttons.
   4. Release the buttons on the controller. You should see a red light flash on the controller.
   5. Restart pairing process following the prompts on your device

1. On the home screen of the Trimlight Edge app, locate your controller name. Press and hold your controller name.
2. A "Remove Device" prompt should pop up on your screen. Select that and the controller will disappear from the screen.
3. Press the "add device" either on the main screen or through the "+" symbol in the top right corner of the screen to re-add your controller. Since you controller has already been paired to the app, it should automatically recognize itself and let you immediately re-pair without resetting any other setting.

1. Update firmware on the app. Go to the gear icon in top right corner. If it has a red circle on it then it has an update available. scroll to the bottom on the screen and select the firmware. Allow update. Please note that you must be connected to wifi to perform an update (similar to when updating your iPhone).
2. It’s most likely a defective diode. Please contact your Pad Pal representative and we will return to replace the defective diode

Sadly, there is no way around this. “Grouping” controllers inherently groups everything together to work in unison. If you would like to have both a “group” of controllers as well as a seperate zone at the same time, you will need to add an additional controller. Contact you Pad Pal representative and we can discuss the addition to your lighting system!